Customer Care Specialist (Logistics Operations)

Main Purpose of the Job

Receives and processes customer orders, inquiries and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Typically requires analysis, judgment, and sensitivity to customer needs and demonstration of high-level product and process knowledge.

What can you expect your day to look like?

• Manage the Full Order Process: Receive and process customer orders accurately, from initiation to delivery.
• Ensure Accurate Data Entry: Input all relevant order information into internal systems in a timely and precise manner.
• Keep Customers Informed: Monitor order status and proactively communicate shipping and delivery updates to clients.
• Oversee Payments and Prevent Debt: Track payments, follow up on outstanding balances, and take steps to minimize overdue debt.
• Handle and Analyze Demurrages: Ensure proper receipt and processing of demurrages, investigate root causes, and implement preventive measures.
• Identify and Solve Issues: Analyze operational challenges, propose corrective actions, and work toward long-term solutions.
• Drive Continuous Improvement: Actively suggest ways to enhance customer care processes and improve service qualit

What do we expect from you?

• Fluency in English: Strong verbal and written communication skills in English are essential.
• Experience in Logistics (Preferred): Prior experience in a logistics or transportation environment is considered an advantage.
• Attention to Detail: Ability to maintain accuracy and precision in a fast-paced work setting.
• Strong Teamwork and Collaboration Skills: Willingness to work closely with others to solve problems and achieve goals.
• Proactive Communication and Problem-Solving: Confidence in identifying issues and proposing practical, customer-focused solution

Why should you consider us as your next career step?

• Career opportunities: Many of our managers have started in entry-level positions at Girteka Group, and as many as 30% of our colleagues move up the career ladder every year.
• Learning and development: We continuously invest in a wide variety of internal and external courses, seminars, mentoring, leadership programs, and offer language courses.
• Health and well-being: We care about how our colleagues feel and we offer them comprehensive health insurance. 
• Collaborative culture: We believe that the power of teamwork and social connection enables us to achieve exceptional results. Working in international teams, we strive toward the company’s goals together, sharing experiences and celebrating our joint successes.

• Working Schedule: At Girteka we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role you will engage with peers in the office driving impactful results. With the flexibility for remote work on as per needed basis, this role strikes the perfect balance between teamwork and autonomy.

• Rewards and recognition: Rewards on work anniversary occasions and values-based behavior, days off during your birthday, and holiday gifts are included. Team-building events, various initiatives, and like-minded clubs.
• Salary and Bonuses: from 6240 to 7800 PLN (before tax). The specific salary offered will depend on the candidate’s experience, competencies, and suitability for the position.
  Additionally, a bonus system is in place to reward performance.