Customer Care Manager

What can you expect your day to look like?

• Manage the Full Order Process: Receive and process customer orders accurately, from initiation to delivery.

• Ensure Accurate Data Entry: Input all relevant order information into internal systems in a timely and precise manner.

• Keep Customers Informed: Monitor order status and proactively communicate shipping and delivery updates to clients.

• Oversee Payments and Prevent Debt: Track payments, follow up on outstanding balances, and take steps to minimize overdue debt.

• Handle and Analyze Demurrages: Ensure proper receipt and processing of demurrages, investigate root causes, and implement preventive measures.

• Identify and Solve Issues: Analyze operational challenges, propose corrective actions, and work toward long-term solutions.

• Drive Continuous Improvement: Actively suggest ways to enhance customer care processes and improve service qualit

• Cargo claim administration

What do we expect from you?

• Fluency in English: Strong verbal and written communication skills in English are essential.

• Experience in Logistics (Preferred): Prior experience in a logistics or transportation environment is considered an advantage.

• Attention to Detail: Ability to maintain accuracy and precision in a fast-paced work setting.

• Strong Teamwork and Collaboration Skills: Willingness to work closely with others to solve problems and achieve goals.

• Proactive Communication and Problem-Solving: Confidence in identifying issues and proposing practical, customer-focused solution

Why should you consider us as your next career step?

• Career opportunities: Many of our managers have started in entry-level positions at Girteka Group, and as many as 30% of our colleagues move up the career ladder every year.

• Learning and development: We continuously invest in a wide variety of internal and external courses, seminars, mentoring and leadership programs. 

• Health and well-being: We care about how our colleagues feel and we offer them comprehensive health insurance.

• Collaborative culture: We believe that the power of teamwork and social connection enables us to achieve exceptional results. Working in international teams, we strive toward the company’s goals together, sharing experiences and celebrating our joint successes.

• Working Schedule: At Girteka we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role you will engage with peers in the office driving impactful results. 

• Rewards and recognition: Rewards on work anniversary occasions and values-based behavior, days off during your birthday. Team-building events, various initiatives, and like-minded clubs.

• Salary: The specific salary offered will depend on the candidate’s experience, competencies, and suitability for the position.