Brokerage Operations Coordinator

Main Purpose of the Job

By proactively and efficiently cooperating with external transport companies (carriers), ensures the company's cargo shipments are carried out using carrier transportation in compliance with contractual customer requirements and the company's cargo transportation rules. The goal is to achieve set performance indicators (KPIs) as well as the profitability and freight volume objectives of the Brokerage Division.

What can you expect your day to look like?

• Manage end-to-end shipment operations (order creation, load planning, scheduling, tracking).
• Monitor systems, task boards, and emails; ensure accurate documentation.
• Act as the main point of contact for customers, carriers, and assigned accounts.
• Ensure data accuracy and compliance with SOPs and customs requirements.
• Maintain real-time shipment visibility and resolve operational issues.
• Support financial processes, including invoicing and accounts-related tasks.
• Track KPIs and contribute to operational and business reviews.
• Collaborate with internal teams and support additional tasks as needed.

What do we expect from you?

• Equivalent experience
• Problem-solving skills, ability prioritize and manage stressful situations.
• Effective time management.
• Attention to detail, thoroughness, sense of responsibility.
• Communication skills, ability to work in a team.
• Ability to process and manage a large amount of information simultaneously, quick orientation.
• Computer literacy (skills in MS Office). Excel focus
• Previous customer service experience in a call center or similar environment is an advantage
• Good verbal and written knowledge of English

Why should you consider us as your next career step?

We always have a challenge for those looking for one. If complex, large-scale, and impactful projects excite you, we might be just the right fit for you. With us, you will enjoy:

Career opportunities:Many of our managers have started in entry-level positions at Girteka Group, and as many as 30% of our colleagues move up the career ladder every year.

Learning and development:We continuously invest in a wide variety of internal and external courses, seminars, mentoring, leadership programs, and offer language courses.

Health and well-being: We care about how our colleagues feel and we offer them comprehensive health insurance. We also foster a community of gym-goers and athletes. You’ll find free fruit and snacks in our kitchenettes and lounges.

Collaborative culture: : We believe that the power of teamwork and social connection enables us to achieve exceptional results. Working in international teams, we strive toward the company’s goals together, sharing experiences and celebrating our joint successes.

Rewards and recognition: Rewards on work anniversary occasions and values-based behavior, days off during your birthday, and holiday gifts are included. Team-building events, various initiatives, and like-minded clubs. Access to exclusive discounts from our partners.

Base monthly salary: from zł 6560 to zł 8190 (before tax). The specific salary offered will depend on the candidate‘s experience, competencies displayed and suitability to the requirements of the position.