Junior Customer Care Specialist

We are looking for a new team member to join our customer care team. You would be responsible for providing support to our team in administrational daily duties. Also in case of team member abscence supporting customers with their logistics needs, handling inquiries and complaints, ensuring timely delivery of goods so as order processing, tracking shipments, and coordinating with other departments to resolve issues. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

What can you expect your day to look like?

• Responding to customer inquiries via phone, email, and chat.
• Providing accurate and timely information to customers regarding shipment tracking, delivery times, and other logistics-related questions.
• Maintaining customer records and ensuring that all information is up-to-date and accurate.
• Assisting with administrative tasks related to logistics operations, such as data entry and document management.

What do we expect from you?

• Higher education.
• Excellent knowledge of English (written and oral).
• Quick orientation and the ability to manage a large amount of information.
• Good computer skills.
• Similar work experience - an advantage. 

Why should you consider us as your next career step?

We always have a challenge for those looking for one. If complex, large-scale, and impactful projects excite you, we might be just the right fit for you. With us, you will enjoy:

• Career opportunities: Many of our managers have started in entry-level positions at Girteka Group, and as many as 30% of our colleagues move up the career ladder every year.
• Learning and development: We continuously invest in a wide variety of internal and external courses, seminars, mentoring, leadership programs.
• Health and well-being: We care about how our colleagues feel and we offer them comprehensive health insurance. We also foster a community of gym-goers and athletes. On-site meals are 50% compensated, and you’ll find free fruit and snacks in our kitchenettes and lounges.
• Collaborative culture: We believe that the power of teamwork and social connection enables us to achieve exceptional results. Working in international teams, we strive toward the company’s goals together, sharing experiences and celebrating our joint successes.
• Rewards and recognition: Rewards on work anniversary occasions and values-based behavior, days off during your birthday, and holiday gifts are included. Team-building events, various initiatives, and like-minded clubs. Access to exclusive discounts from our partner
• Base monthly salary: from €1470 to €1840 (before tax). The specific salary offered will depend on the candidate‘s experience, competencies displayed and suitability to the position's requirements.