Junior Customer Care Specialist (Shifts)

What you will do:

• Responding to customer inquiries via phone, email, and chat.
• Providing accurate and timely information to customers regarding shipment tracking, delivery times, and other logistics-related questions.
• Maintaining customer records and ensuring that all information is up-to-date and accurate.
• Assisting with administrative tasks related to logistics operations, such as data entry and document management.

What we expect from you:

• Higher education.
• Excellent knowledge of Lithuanian, English, Russian (written and oral).
• Ability to work at nights and weekends.
• Quick orientation and the ability to manage  large amount of information.
• Good computer skills.
• Similar work experience is considered as an advantage.

What we offer:

We always have a challenge for those looking for one. If complex, large-scale, and impactful projects excite you, we might be just the right fit for you. With us, you will enjoy:

• Career opportunities: Many of our managers started their careers in entry-level positions at Girteka Group. Every year, around 30% of our colleagues advance to new roles and grow their careers within the company.
• Learning and development: We continuously invest in our people through a wide range of internal and external training programs, seminars, mentoring opportunities, leadership development initiatives, and language courses.
• Health and well-being: We care about our colleagues’ well-being and provide comprehensive health insurance. We also support an active lifestyle through our community of gym-goers and athletes. In addition, we offer 50% compensation for on-site meals, along with free fruit and snacks available in our office kitchens and lounges.
• Collaborative culture: We believe that strong teamwork and meaningful connections lead to exceptional results. Working in international teams, we collaborate toward shared goals, exchange experiences, and celebrate achievements together.
• Rewards and recognition: We value and recognize our people through work anniversary rewards, recognition for values-based behavior, and additional benefits. These include a day off on your birthday, holiday gifts, team-building events, employee initiatives, like-minded clubs, and access to exclusive partner discounts.
• Base monthly salary: From 1580 to 1980 EUR (before tax). The final offer will depend on the candidate’s experience, competencies, and overall fit for the role.