IT Engineer

About the role

Manages a help desk team to support and resolve end-user issues with computer hardware or software. Manages the overall response to user inquiries, ensures the team can troubleshoot, diagnose problems and identify solutions with IT equipment and applications.

What we expect from you:

• Junior-to-Mid-level IT Support Engineer with around 1 year of experience in end-user support, troubleshooting, and enterprise IT environments.
• Proven problem-solving and troubleshooting skills, ensuring fast and effective issue resolution.
• Experience with Windows OS, Active Directory (user/security group management), and GPO.
• Skilled in Incident Management, including business communication and expectation handling.
• Strong diagnostic and analytical skills for software/application support.
• Proficient in Windows 10, MS Office Suite (Word, Outlook, Teams, Excel, PowerPoint, Visio, Access, Project).
• Solid knowledge of Outlook in network environments (permissions, calendar sharing, delegation).
• Works independently and guides others, applying in-depth knowledge of relevant laws and policies.
• Experienced with VOIP applications.
• Familiar with ticketing systems such as JIRA, ServiceNow, or similar.
• Excellent written, verbal, and telephone communication skills in English.
• Makes timely, effective decisions; recognized for sound judgment and trusted for guidance.

What you will do:

• Ensures smooth IT operations and prompt, effective end-user support, driving high user satisfaction.
• Performs initial fault isolation and proposes resolutions for approval by senior staff.
• Follows defined procedures and escalation paths to meet service level agreements (SLAs).
• Provides hardware, software, and end-user support for unresolved issues, aligned with documented procedures and SLAs.
• Manages Incidents and Service Requests in line with ITIL best practices, ensuring proper documentation for future use.
• Maintains high customer service standards and adheres to service management principles.
• Escalates unresolved issues to 2nd line support and follows up with responsible teams.
• Requests root cause analysis (RCA) where applicable.
• Supports new employee onboarding with workstation setup and basic IT training.
• Tracks IT assets (hardware/software) for accurate inventory control.
• Complies with lawful administrative instructions as required.

What we offer:

Career opportunities
Many of our managers started their careers in entry-level positions at Girteka Group. Every year, around 30% of our colleagues advance to new roles and grow their careers within the company.
Learning and development
We continuously invest in our people through a wide range of internal and external training programs, seminars, mentoring opportunities, leadership development initiatives, and language courses.
Health and well-being
We care about our colleagues’ well-being and provide comprehensive health insurance. We also support an active lifestyle through our community of gym-goers and athletes. In addition, we offer 50% compensation for on-site meals, along with free fruit and snacks available in our office kitchens and lounges.
Collaborative culture
We believe that strong teamwork and meaningful connections lead to exceptional results. Working in international teams, we collaborate toward shared goals, exchange experiences, and celebrate achievements together.
Rewards and recognition
We value and recognize our people through work anniversary rewards, recognition for values-based behavior, and additional benefits. These include a day off on your birthday, holiday gifts, team-building events, employee initiatives, like-minded clubs, and access to exclusive partner discounts.
Base monthly salary: from 2150 to 2680 EUR (before tax). The final offer will depend on the candidate’s experience, competencies, and overall fit for the role.