IT Engineer

Main Purpose of the Job

What can you expect your day to look like?

• Ensures smooth IT operations and prompt, effective end-user support, driving high user satisfaction.
• Performs initial fault isolation and proposes resolutions for approval by senior staff.
• Follows defined procedures and escalation paths to meet service level agreements (SLAs).
• Provides hardware, software, and end-user support for unresolved issues, aligned with documented procedures and SLAs.
• Manages Incidents and Service Requests in line with ITIL best practices, ensuring proper documentation for future use.
• Maintains high customer service standards and adheres to service management principles.
• Escalates unresolved issues to 2nd line support and follows up with responsible teams.
• Requests root cause analysis (RCA) where applicable.
• Supports new employee onboarding with workstation setup and basic IT training.
• Tracks IT assets (hardware/software) for accurate inventory control.
• Complies with lawful administrative instructions as required.

What do we expect from you?

• Proven problem-solving and troubleshooting skills, ensuring fast and effective issue resolution.

• Experience with Windows OS, Active Directory (user/security group management), and GPO.

• Skilled in Incident Management, including business communication and expectation handling.

• Strong diagnostic and analytical skills for software/application support.

• Proficient in Windows 10, MS Office Suite (Word, Outlook, Teams, Excel, PowerPoint, Visio, Access, Project).

• Solid knowledge of Outlook in network environments (permissions, calendar sharing, delegation).

• Works independently and guides others, applying in-depth knowledge of relevant laws and policies.

• Experienced with VOIP applications.

• Familiar with ticketing systems such as JIRA, ServiceNow, or similar.

• Excellent written, verbal, and telephone communication skills in English.

• Makes timely, effective decisions; recognized for sound judgment and trusted for guidance.

Why should you consider us as your next career step?

We always have a challenge for those looking for one. If complex, large-scale, and impactful projects excite you, we might be just the right fit for you. With us, you will enjoy:

Career opportunities:Many of our managers have started in entry-level positions at Girteka Group, and as many as 30% of our colleagues move up the career ladder every year.

Learning and development:We continuously invest in a wide variety of internal and external courses, seminars, mentoring, leadership programs, and offer language courses.

Health and well-being: We care about how our colleagues feel and we offer them comprehensive health insurance. We also foster a community of gym-goers and athletes. On-site meals are 50% compensated, and you’ll find free fruit and snacks in our kitchenettes and lounges.

Collaborative culture:  We believe that the power of teamwork and social connection enables us to achieve exceptional results. Working in international teams, we strive toward the company’s goals together, sharing experiences and celebrating our joint successes.

Rewards and recognition: Rewards on work anniversary occasions and values-based behavior, days off during your birthday, and holiday gifts are included. Team-building events, various initiatives, and like-minded clubs. Access to exclusive discounts from our partners.