Head of End-User and Infrastructure Solutions

About the role

We’re looking for someone to lead our global IT infrastructure and end-user services. Your scope will cover cloud platforms, data centers, networks, enterprise platform services, GRC, and the service desk. You’ll set the direction, lead the teams, and make sure our systems are secure, reliable, and ready to grow with the business.

What you will do:

• Set the direction for our cloud platforms, hybrid infrastructure, and global networks, and take ownership of how they run.
• Guide infrastructure design and governance, balancing scalability, security, performance, and cost.
• Oversee enterprise platform administration and operations.
• Manage end-user computing, service desk operations, and the full endpoint lifecycle.
• Make sure infrastructure and services meet IT standards.
• Put automation and monitoring in place, and keep improving how we operate.
• Lead AI adoption across infrastructure and support teams, making it part of everyday work.
• Drive the effective use of AI agents to automate routine tasks, troubleshoot issues, and improve support.
• Work closely with Cybersecurity, Enterprise Applications, and business teams.
• Lead a diverse team of IT engineers, infrastructure specialists, and service desk professionals.
• Manage vendors, licensing, service agreements, and infrastructure budgets.

What we expect from you:

• At least 5 years of experience in IT infrastructure and end-user services, with a strong track record of leading teams.
• You understand cloud platforms, servers and operating systems (Windows/Linux), networking, virtualization, storage, and data center operations well enough to guide technical decisions and challenge proposed solutions.
• You’re familiar with enterprise platform administration, end-user computing, IT support, backup, and disaster recovery.
• Experience managing distributed teams, vendors, and large IT budgets.
• Clear communication and the ability to build strong working relationships with stakeholders.
• Excellent English language skills, with the ability to communicate effectively with stakeholders at all organizational levels.

What we offer:

• Career opportunities: Many of our leaders started in entry-level roles at Girteka. Around 30% of our colleagues advance their careers within the company every year.
• Learning and development: We invest in continuous growth through internal and external trainings, seminars, mentoring programs, leadership development initiatives, and language courses.
• Health and well-being: We care about our colleagues' well-being and provide comprehensive health insurance. You will also benefit from 50% compensated on-site meals, as well as free fruit available in office kitchens and lounges.
• Collaborative culture: We believe strong teamwork drives the best results. Working in international teams, we collaborate across functions, share knowledge, and celebrate achievements together.
• Recognition and additional benefits: We recognize and celebrate our people through work anniversary rewards and values-based recognition. In addition, we offer a day off on your birthday, holiday gifts, and access to exclusive partner discounts.
• Base monthly salary: from 6200 to 8500 EUR (before tax). The final offer will depend on the candidate's experience, competencies, and overall fit for the role.