Driver Experience Manager

What you will do:

• Analyse survey, turnover, exit, and onboarding data to identify trends and root causes. Present insights and prioritised improvement recommendations with clear success measures.
• Lead driver experience initiatives from planning to implementation and review. Manage milestones, stakeholders, dependencies, risks, and delivery outcomes.
• Improve early driver experience through onboarding communications, arrival guidance, and first-month support, partnering with Recruitment and local bases.
• Coordinate recognition and engagement programmes, including service milestones and instructor recognition, and evaluate participation and feedback.
• Partner with Marketing and local teams to ensure consistent communication across channels and countries.
• Prepare monthly updates on issues, initiative progress, and results, assessing impact and recommending further improvements.

What we expect from you:

• 2–3 years’ experience in employee experience, engagement, HR projects, or operational HR, with a track record of delivering improvements.
• Strong stakeholder management skills, with the ability to build trust, handle feedback constructively, and influence without direct authority.
• Experience leading projects, coordinating stakeholders, managing risks, and delivering agreed outcomes.
• Ability to analyse workforce data, generate insights, and recommend evidence-based improvements.
• Professional English and working Russian for operational communication.
• Willingness to visit transport bases and understand frontline operations. Relevant degree or equivalent practical experience.

What we offer:

• Career opportunities: many of our managers started their careers in entry-level positions at Girteka Group. Every year, around 30% of our colleagues advance to new roles and grow their careers within the company.
• Learning and development: we continuously invest in our people through a wide range of internal and external training programs, seminars, mentoring opportunities, leadership development initiatives, and language courses.
• Health and well-being: we care about our colleagues’ well-being and provide comprehensive health insurance. We also support an active lifestyle through our community of gym-goers and athletes. In addition, we offer 50% compensation for on-site meals, along with free fruit and snacks available in our office kitchens and lounges.
• Collaborative culture: we believe that strong teamwork and meaningful connections lead to exceptional results. Working in international teams, we collaborate toward shared goals, exchange experiences, and celebrate achievements together.
• Rewards and recognition: we value and recognize our people through work anniversary rewards, recognition for values-based behavior, and additional benefits. These include a day off on your birthday, holiday gifts, team-building events, employee initiatives, like-minded clubs, and access to exclusive partner discounts.
• Base monthly salary: from 2930 to 3670 EUR (before tax). The final offer will depend on the candidate’s experience, competencies, and overall fit for the role.