Customer Care Operations Coordinator

We are a team of Customer Service Operations focused on customer service and improving performance in the dedicated transport sector. We work responsibly on this to achieve the best result. To strengthen our team, we are looking a Customer Service Operations Coordinator to join us, who will help ensure efficient and high-quality service provision and continuous improvement of activities in communication with existing customers, accepting orders and providing operational information at the stage of cargo transportation, in order monitoring, in the correct administration and analysis of performance indicators.  

Your Responsibilities

• Understand and manage existing customer contractual terms, ensuring their compliance and efficiency. 
• Administer orders accurately and on time, guaranteeing proper revenue. 
• Ensure that all customer orders meet appropriate transit, driver work and rest regime and profitability standards. 
• Ensure that all customer orders are fulfilled according to established quality and profitability standards. 
• Ensure close communication with the transport team and prompt response to challenges arising during the cargo transportation stage. 
• Maintain constant, high-quality communication with customers, resolving service operations and providing periodic information on the status of trucks. 
• Take the initiative to organize and propose solutions to the direct manager in order to optimize the performance of the coordinated client. 

Our expectations

• Higher education, preferably in transportation, logistics, or business. 
• At least 2 years of experience in transportation logistics or forwarding. 
• Excellent command of the English language, knowledge of other foreign languages is an advantage. 
• Strong skills in MS Office applications (Word, Excel, Outlook, Teams) and ability to use Google Maps, Map&Guide, Fleethand and other transportation planning tools. 
• Critical and analytical thinking, ability to process operational data and provide insights for efficiency improvements. 
• Responsibility and organization, strong negotiation and collaboration skills, customer service orientation, and teamwork abilities. 
• Ability to create and optimize geographical routes, with a deep understanding of transportation cost components and optimization opportunities. 

Skills You Will Develop in This Position: 

• Direct communication with customers on an operational level: you will expand your knowledge by working directly with clients. 
• Customer Service Operations Management: Optimize processes to ensure customer satisfaction. 
• Quality Control of Customer Orders: Take responsibility for maintaining order fulfillment standards. 
• Driver Management: Enhance your leadership skills while working with the driver team. 
• Order Coordination: Plan and coordinate orders to ensure a smooth process. 
• Analytics: Analyze data and provide insights to improve company performance. 

We Offer

• Career opportunities: Many of our managers have started in entry-level positions at Girteka Group, and as many as 30% of our colleagues move up the career ladder every year.
• Learning and development: We continuously invest in a wide variety of internal and external courses, seminars, mentoring, leadership programs, and offer language courses.
• Health and well-being: We care about how our colleagues feel and we offer them comprehensive health insurance. We also foster a community of gym-goers and athletes. On-site meals are 50% compensated, and you’ll find free fruit and snacks in our kitchenettes and lounges.
• Collaborative Culture: We believe that the power of teamwork and social connection enables us to achieve exceptional results. Working in international teams, we strive toward the company’s goals together, sharing experiences and celebrating our joint successes.
• Rewards and recognition: Rewards on work anniversary occasions and values-based behavior, days off during your birthday, and holiday gifts are included. Team-building events, various initiatives, and like-minded clubs. Access to exclusive discounts from our partners. 

Base monthly salary: from 2650€ to 3320€ (before tax). The specific salary offered will depend on the candidate‘s experience, competencies displayed and suitability to the requirements of the position.