Customer Care Manager

The main purpose of this role is to maintain strong relationships with existing customers by providing high-quality service and accurate logistics information through various communication channels, while also ensuring smooth operational cooperation and managing administrative tasks related to cargo transportation.

Your Responsibilities

• Cooperation with existing customers by phone, e-mail, and chat.
• Maintaining relations with existing customers and providing them with a high-quality and professional service.
• Providing accurate and timely information to customers regarding shipment tracking, delivery times, and other logistics-related questions.
• Operational cooperation with colleagues, solving various situations arising during cargo transportation.
• Maintaining customer records and ensuring that all information is up-to-date and accurate.
• Assisting with administrative tasks related to logistics operations, such as data entry and document management.
• Working with the company's internal and customer systems.

Our expectations

• Experience in customer service.
• Good knowledge of English (written and spoken).
• Quick orientation and good time planning and management skills.
• Attention to detail, diligence, responsibility.
• Smooth communication, ability to work effectively in a team.
• Ability to successfully manage large amounts of information at once.
• Good computer literacy (working skills in the MS office package).
• Higher education.  

We Offer

• Career opportunities: 77% of our management has grown along with the company and as many as 30% of our colleagues progress up the career ladder every year.
• Learning and development: participating in internal and external training, seminars, working sessions, mentoring, and management programs.
• Health and well-being: health insurance, 50% compensation for both breakfast and lunch, free fruits and cakes. Opportunity to play sports and use our partners‘ discounts.
• Collaborative culture: we believe in the power of teamwork and people connection because we can only create value by achieving results together and supporting career advancement. We have set up a special fund for those who want to volunteer, and we provide off days to give you time to volunteer.
• Rewards and recognition: rewards on work anniversary occasions, day off during your birthday, and holiday gifts are included. Team-building events, various initiatives, and like-minded clubs.

Base monthly salary: from 1690€ to 2110€ (before tax). The specific salary offered will depend on the candidate‘s experience, competencies displayed and suitability to the requirements of the position.