Customer Care Manager

Your Responsibilities:

• Cooperation with existing customers by phone, e-mail, and chat.
• Maintaining relations with existing customers and providing them with a high-quality and professional service.
• Providing accurate and timely information to customers regarding shipment tracking, delivery times, and other logistics-related questions.
• Operational cooperation with colleagues, solving various situations arising during cargo transportation.
• Maintaining customer records and ensuring that all information is up-to-date and accurate.
• Assisting with administrative tasks related to logistics operations, such as data entry and document management.
• Working with the company's internal and customer systems.

Our expectations:

• Experience in customer service.
• Good knowledge of English (written and spoken).
• Quick orientation and good time planning and management skills.
• Attention to detail, diligence, responsibility.
• Smooth communication, ability to work effectively in a team.
• Ability to successfully manage large amounts of information at once.
• Good computer literacy (working skills in the MS office package).
• Higher education.  

We Offer:

• Career opportunities: 77% of our management has grown along with the company and as many as 30% of our colleagues progress up the career ladder every year.
• Learning and development: participating in internal and external training, seminars, working sessions, mentoring, and management programs.
• Health and well-being: Health insurance with the possibility of choosing the most relevant program. 50% compensation for both breakfast and lunch, free fruits and cakes. Opportunity to play sports and use our partners‘ discounts.
• Flexibility: our company offers the opportunity to work for 30 days from any EU or Schengen country. We have set up a special fund for those who want to volunteer, and we provide off days to give you time to volunteer.
• Collaborative culture: We believe in the power of teamwork and people connection because we can only create value by achieving results together and supporting career advancement, therefore we have an office-first approach with occasional possibilities to work from home.
• Rewards and recognition: Rewards on work anniversary occasions, days off during your birthday, and holiday gifts are included. Team-building events, various initiatives, and like-minded clubs.