Customer Care Manager

What can you expect your day to look like?

• Cooperation with existing customers by phone, e-mail, and chat.
• Maintaining relations with existing customers and providing them with a high-quality and professional service.
• Providing accurate and timely information to customers regarding shipment tracking, delivery times, and other logistics-related questions.
• Operational cooperation with colleagues, solving various situations arising during cargo transportation.
• Maintaining customer records and ensuring that all information is up-to-date and accurate.
• Assisting with administrative tasks related to logistics operations, such as data entry and document management.
• Working with the company's internal and customer systems.

What do we expect from you?

• Experience in customer service.
• Good knowledge of English (written and spoken).
• Quick orientation and good time planning and management skills.
• Attention to detail, diligence, responsibility.
• Smooth communication, ability to work effectively in a team.
• Ability to successfully manage large amounts of information at once.
• Good computer literacy (working skills in the MS office package).
• Higher education. 

Why should you consider us as your next career step?

We always have a challenge for those looking for one. If complex, large-scale, and impactful projects excite you, we might be just the right fit for you. With us, you will enjoy:

• Career opportunities: Many of our managers started their careers in entry-level positions at Girteka Group. Every year, around 30% of our colleagues advance to new roles and grow their careers within the company.
• Learning and development: We continuously invest in our people through a wide range of internal and external training programs, seminars, mentoring opportunities, leadership development initiatives, and language courses.
• Health and well-being: We care about our colleagues’ well-being and provide comprehensive health insurance. We also support an active lifestyle through our community of gym-goers and athletes. In addition, we offer 50% compensation for on-site meals, along with free fruit and snacks available in our office kitchens and lounges.
• Collaborative culture: We believe that strong teamwork and meaningful connections lead to exceptional results. Working in international teams, we collaborate toward shared goals, exchange experiences, and celebrate achievements together.
• Rewards and recognition: We value and recognize our people through work anniversary rewards, recognition for values-based behavior, and additional benefits. These include a day off on your birthday, holiday gifts, team-building events, employee initiatives, like-minded clubs, and access to exclusive partner discounts.
• Base monthly salary: From 1930 to 2420 EUR (before tax). The final offer will depend on the candidate’s experience, competencies, and overall fit for the role. Also attractive performance-based bonus system.