Customer Care Manager

Your Responsibilities

• Cooperation with existing customers by phone, e-mail, and chat.
• Maintaining relations with existing customers and providing them with a high-quality and professional service.
• Providing accurate and timely information to customers regarding shipment tracking, delivery times, and other logistics-related questions.
• Operational cooperation with colleagues, solving various situations arising during cargo transportation.
• Maintaining customer records and ensuring that all information is up-to-date and accurate.
• Assisting with administrative tasks related to logistics operations, such as data entry and document management.
• Working with the company's internal and customer systems.

Our expectations

• 1+ year of experience in customer service. B2B experience – an advantage.
• Good knowledge of English (written and spoken).
• Quick orientation and good time planning and management skills.
• Attention to detail, diligence, responsibility.
• Smooth communication, ability to work effectively in a team.
• Ability to successfully manage large amounts of information at once.
• Good computer literacy (working skills in the MS office package).
• Higher education.  

We Offer

• Career opportunities: Many of our managers have started in entry-level positions at Girteka Group, and as many as 30% of our colleagues move up the career ladder every year.
• Learning and development: We continuously invest in a wide variety of internal and external courses, seminars, mentoring, leadership program.
• Health and well-being: We care about how our colleagues feel and we offer them comprehensive health insurance. We also foster a community of gym-goers and athletes. On-site meals are 50% compensated, and you’ll find free fruit and snacks in our kitchenettes and lounges.
• Collaborative culture: We believe that the power of teamwork and social connection enables us to achieve exceptional results. Working in international teams, we strive toward the company’s goals together, sharing experiences and celebrating our joint successes.
• Rewards and recognition: Rewards on work anniversary occasions and values-based behavior, days off during your birthday, and holiday gifts are included. Team-building events, various initiatives, and like-minded clubs. Access to exclusive discounts from our partners
• Base monthly salary: from €1770 to €2210 (before tax). The specific salary offered will depend on the candidate‘s experience, competencies displayed and suitability to the requirements of the position.