Competence and Quality Assurance Specialist

The purpose of this role is to ensure high-quality customer service through employee onboarding, upskilling, and process improvement. It involves analyzing performance, identifying gaps, and implementing action plans to enhance results. The role also ensures the knowledge base is up to date and insights and recommendations are effectively shared with the team.

What can you expect your day to look like?

• Onboard and upskill employees to ensure high performance.
• Conduct quality checks and support specialists in issue resolution.
• Review and implement quality standards and process improvements.
• Maintain an up-to-date knowledge base.
• Analyse KPIs, identify gaps, and develop action plans.
• Deliver trainings and presentations to share insights and drive results.

What do we expect from you?

• Experience in logistics, preferably in customer care. 
• Strong communication, presentation, documentation, and stakeholder management skills. 
• Good coaching and mentoring abilities. 
• Comprehensive understanding of the company’s end-to-end processes (Order to Cash). 
• Proficiency in Excel. 
• Excellent command of Lithuanian and English languages.

Why should you consider us as your next career step?

We always have a challenge for those looking for one. If complex, large-scale, and impactful projects excite you, we might be just the right fit for you. With us, you will enjoy:

• Career opportunities: Many of our managers have started in entry-level positions at Girteka Group, and as many as 30% of our colleagues move up the career ladder every year.
• Learning and development: We continuously invest in a wide variety of internal and external courses, seminars, mentoring, leadership programs, and offer language courses.
• Health and well-being: We care about how our colleagues feel and we offer them comprehensive health insurance. We also foster a community of gym-goers and athletes. On-site meals are 50% compensated, and you’ll find free fruit and snacks in our kitchenettes and lounges.
• Collaborative culture: We believe that the power of teamwork and social connection enables us to achieve exceptional results. Working in international teams, we strive toward the company’s goals together, sharing experiences and celebrating our joint successes.
• Rewards and recognition: Rewards on work anniversary occasions and values-based behavior, days off during your birthday, and holiday gifts are included. Team-building events, various initiatives, and like-minded clubs. Access to exclusive discounts from our partners
• Base monthly salary: from €2760 to €3450 (before tax). The specific salary offered will depend on the candidate‘s experience, competencies displayed and suitability to the requirements of the position.