Call Center Specialist

Be the first point of contact for our Drivers who would reach out with simple questions about data, document and online training management in a new HR system. Proactive communication with colleagues is one of the components of this role, resolve issues quickly and efficiently to ensure that our large Girteka’s team runs smoothly and efficiently and that the Driver experience is seamless and uncomplicated.  

We want to provide the best experience for our drivers, so we are looking for colleagues with a good knowledge of Russian and English. Does this sound interesting to you? Let's talk about how you can be a part of our journey! 

Your Responsibilities

• You will ensure remote support to our Drivers via phone and email 
• You will learn about Human Resources and Training processes and systems 
• You will solve problems and fix basic technical issues 
• You will collect feedback and share your ideas for system improvement 
• You will work closely with colleagues from different departments to ensure the best experience for our Drivers  

Our expectations

• You have strong communication skills in Russian and English languages 
• You enjoy communicating and like helping to find solutions to simple issues 
• You are comfortable working where things are always happening 
• You are always learning new things and looking to improve your daily work 
• Customer service experience is Your big advantage  

We Offer

• Career opportunities: you will be able to grow along with us and create the career of your dreams. 
• Learning and development: you will be able to grow by implementing interesting projects and by participating in internal and external training, seminars, and working sessions. 
• Health and well-being: our company provides all the employees with health insurance with the possibility of choosing relevant program; 
• Rewards and recognition: you will enjoy a day off during your birthday as well as holiday gifts. We reward our colleagues on the work anniversary occasions. We regularly organize team-building events as well as encourage various initiatives and like-minded clubs. 
• Collaborative culture: We believe in the power of teamwork and people connection because we can only create value by achieving results together and supporting career advancement. 
• Flexibility: we have an office-first approach with occasional possibilities to work from home. 

Base monthly salary: The specific salary offered will depend on the candidate‘s experience, competencies displayed, and suitability to the requirements of the position. Remuneration and variable extras offered will be based on experience, competence and compliance with the other requirements for the position.