Business Process Manager for Lead to Order Area

Your Responsibilities:

• Ensure clear and up to date documentation of processes under own area exists, reflecting AS IS status of operational execution for all functions involved (following BPM standards & policies).
• Define standards & enforce these / drive adoption, alignment with business operational teams on how processes should be operated accordingly.
• Ensure process alignment to compliance and regulatory standards.
• Conduct thorough analysis of processes (kaizen workshop / VSM exercise) to assess it’s performance and identify pain points (gaps, inefficiencies, waste) that can be addressed in order to improve and standardize (RCA, PDCA).  
• Define improvement actions and create roadmap for it, propose priority level of changes and align with overall end to end roadmap lead by GPO (pareto of improvements).
• Act as single-entry point for validation of change related to owned process (collect needs and pain points).
• Lead process alignment governance on own area with impacted operational & support functions.
• Act as trusted expert in projects for implementation of new technology impacting owned process area.
• Assess level of effectiveness and efficiency of processes, ensure that improvements to improve these are identified, prioritized and implemented.
• Manage small to medium scale process improvement projects.
• Asist business in managing customer escalations if these impact processes and the way these are managed (align process changes to NPS, CSAT, or other customer related surveys / feedback that can provide a different insight on improvement opportunities).
• Support to design and implement the right process KPI’s and understand the data that needs to be collected (Data Collection Plan in place).
• Monitor and review process performance (quality, effectiveness & efficiency) – data control.
• Assist business with understanding and analysis of performance to help identify patterns, trends and opportunities in data sets, pointing to potential improvements.
• Use data to align / prioritize process changes and support decision making process.

Our expectations:

• Bachelor’s degree in business or related field.
• Minimum 7 year of Project and Business Process Management experience.
• Strong understanding of Process Improvement methodologies with proven 3+ years hands on experience in driving process improvement projects for complex organizations (preferably in a matrix environment).
• Strong understanding of BPM industry best practices in processes and technologies.
• Strong stakeholder management skills.
• Strong communication skills. Hold presentations, facilitate meetings and trainings, and create reports.
• Ability to deliver and prioritize under strict timelines.
• Advanced project management or BPM lifecycle skills.
• Advanced analytical thinking, turn data into information/solutions.
• English C2.
• Lean Expert, Six Sigma Green Belt (preferred).
• Project management and BPM certification will be a value add.
• Experience in other process modeling, continuous improvement methodologies is a plus.

We Offer:

• Career opportunities: 77% of our management has grown along with the company and as many as 30% of our colleagues progress up the career ladder every year.
• Learning and development: participating in internal and external training, seminars, working sessions, mentoring, and management programs.
• Health and well-being: Health insurance with the possibility of choosing the most relevant program. 50% compensation for both breakfast and lunch, free fruits and cakes. Opportunity to play sports and use our partners‘ discounts.
• Flexibility: our company offers the opportunity to work for 30 days from any EU or Schengen country. We have set up a special fund for those who want to volunteer, and we provide off days to give you time to volunteer.

• Collaborative culture: We believe in the power of teamwork and people connection because we can only create value by achieving results together and supporting career advancement, therefore we have an office-first approach with occasional possibilities to work from home.

• Rewards and recognition: Rewards on work anniversary occasions, days off during your birthday, and holiday gifts are included. Team-building events, various initiatives, and like-minded clubs.

• Base monthly salary: from €4110 to €5140 (before tax). The specific salary offered will depend on the candidate‘s experience, competencies displayed and suitability to the requirements of the position.