Process and Systems Analyst (Key User)

Main Purpose of the Job

About The Role
We’re looking for a Process and Systems Analyst (Key User) to join our global HRIS team and drive process excellence within SAP SuccessFactors

In this role, you’ll be the key link between business and technology - supporting global users, improving HR processes, and ensuring our SuccessFactors environment runs smoothly and efficiently.You’ll take ownership of process improvements, system documentation, and innovation initiatives, collaborating closely with IT, HR, and cross-functional stakeholders to ensure the best possible employee experience through technology.

This position is based in Tbilisi, Georgia, within Girteka Business Services (GBS) - a shared services center established in 2022 to support Girteka Group’s global expansion. By building a strong talent base in Georgia, GBS enhances Girteka’s operational capabilities across Europe and the Nordics

What can you expect your day to look like?

• Support global users in troubleshooting SAP SuccessFactors processes.
• Identify and drive improvements, from requirement gathering to implementation and testing.
• Ensure data accuracy and provide analytics to improve system performance
• Keep documentation up to date, including process maps, training materials, and BPMN workflows.
• Conduct testing activities (UAT) to ensure smooth deployment of new functionalities.
• Act as Subject Matter Expert (SME) in meetings with IT and other partners.
• Collaborate with stakeholders globally to align system and process updates.
• Manage backlog and prioritize enhancements based on impact and business value.
• Support change management efforts during system updates and new feature rollouts.

What do we expect from you?

• University degree in a relevant field - HR Management, BA or Information Systems
• Work experience 2+ years in product development or HR management
• Understanding of end-to-end HR processes (hire-to-retire) is an advantage
• Hands-on experience with SAP SuccessFactors is a strong plus
• Proven ability to analyze, troubleshoot, and resolve HRIS issues
• Strong communication and collaboration skills across global teams
• Strong sense of responsibility, attention to detail, critical and analytical thinking, and fast learning skills
• Fluent English (spoken and written)

Why should you consider us as your next career step?

Career opportunities

Many of our managers started their careers in entry-level positions at Girteka Group. Every year, around 30% of our colleagues advance to new roles and grow their careers within the company.

Learning and development

We continuously invest in our people through a wide range of internal and external training programs, seminars, mentoring opportunities, leadership development initiatives, and language courses.

Health and well-being

We care about our colleagues’ well-being and provide comprehensive health insurance. We also support an active lifestyle through our community of gym-goers and athletes. In addition, we offer 50% compensation for on-site meals, along with free fruit and snacks available in our office kitchens and lounges.

Collaborative culture

We believe that strong teamwork and meaningful connections lead to exceptional results. Working in international teams, we collaborate toward shared goals, exchange experiences, and celebrate achievements together.

Rewards and recognition

We value and recognize our people through work anniversary rewards, recognition for values-based behavior, and additional benefits. These include a day off on your birthday, holiday gifts, team-building events, employee initiatives, like-minded clubs, and access to exclusive partner discounts.

Base monthly salary

From to EUR (before tax). The final offer will depend on the candidate’s experience, competencies, and overall fit for the role.