IT Engineer

Main Purpose of the Job

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This position is based in Tbilisi, Georgia, within Girteka Business Services (GBS) - a shared services center established in 2022 to support Girteka Group’s global expansion. By building a strong talent base in Georgia, GBS enhances Girteka’s operational capabilities across Europe and the Nordics. 

IT Engineer is responsible for the delivery of IT Service Desk and associated support services for the user community across all Girteka sites. Their responsibilities involve a combination of technical expertise, customer service skills, and problem-solving abilities. ​ 

What can you expect your day to look like?

• Ensures smooth IT operations and prompt, effective end-user support, driving high user satisfaction.

• Performs initial fault isolation and proposes resolutions for approval by senior staff.

• Follows defined procedures and escalation paths to meet service level agreements (SLAs).

• Provides hardware, software, and end-user support for unresolved issues, aligned with documented procedures and SLAs.

• Manages Incidents and Service Requests in line with ITIL best practices, ensuring proper documentation for future use.

• Maintains high customer service standards and adheres to service management principles.

• Escalates unresolved issues to 2nd line support and follows up with responsible teams.

• Requests root cause analysis (RCA) where applicable.

• Supports new employee onboarding with workstation setup and basic IT training.

• Tracks IT assets (hardware/software) for accurate inventory control.

• Complies with lawful administrative instructions as required.

What do we expect from you?

Why should you consider us as your next career step?

• Learning and development: you will be able to grow by implementing interesting projects and by participating in internal and external training, seminars, and working sessions.
• Health and well-being: our company provides all the employees with health insurance with the possibility of choosing relevant program;
• Rewards and recognition: you will enjoy a day off during your birthday as well as holiday gifts. We reward our colleagues on the work anniversary occasions. We regularly organize team-building events as well as encourage various initiatives and like-minded clubs.
• Collaborative culture: We believe in the power of teamwork and people connection because we can only create value by achieving results together and supporting career advancement.
• Base monthly salary: 3110 GEL - 3880 GEL GROSS. The specific salary offered will depend on the candidate‘s experience, competencies displayed, and suitability to the requirements of the position.