Debt Collection Specialist

Your Responsibilities

• Manage Overdue Invoices: Track assigned customers' accounts, identify outstanding debts, and plan effective strategies for debt recovery.
• Contact Debtors: Reach out to debtors via phone to inquire about payment status, negotiate payment plans, and discuss settlements.
• Negotiate Payments: Work with debtors to establish manageable payment schedules, ensuring mutually agreed-upon deadlines.
• Handle Inquiries: Resolve claims, disputes, and customer complaints, and redirect issues to the appropriate departments as needed.
• Maintain Records: Document all collection activities accurately and update account statuses on a regular basis.
• Ensure Compliance: Adhere to all legal and ethical guidelines in the collection process.

Our expectations

• Fluency in English is mandatory.
• Previous experience in debt collection or a similar role is preferred but not required.
• Strong verbal communication and negotiation skills are essential to engage with debtors effectively.
• Strong organizational abilities to manage multiple accounts and maintain accurate records.

We Offer

• Career opportunities: you will be able to grow along with us and create the career of your dreams.
• Learning and development: you will be able to grow by implementing interesting projects and by participating in internal and external training, seminars, and working sessions.
• Health and well-being: our company provides all the employees with health insurance with the possibility of choosing relevant program;
• Rewards and recognition: you will enjoy a day off during your birthday as well as holiday gifts. We reward our colleagues on the work anniversary occasions. We regularly organize team-building events as well as encourage various initiatives and like-minded clubs.
• Collaborative culture: We believe in the power of teamwork and people connection because we can only create value by achieving results together and supporting career advancement.

• Base monthly salary: The specific salary offered will depend on the candidate‘s experience, competencies displayed, and suitability to the requirements of the position. Remuneration and variable extras offered will be based on experience, competence and compliance with the other requirements for the position