Customer Care Team Lead

Main Purpose of the Job

We are looking for a Customer Care Team Lead whose primary duties include overseeing the work of a team of technical service representatives, applying specialized technical or product knowledge. The role involves maintaining ongoing relationships with key customers, regularly collaborating with sales staff, and serving as an expert in handling complex queries

What can you expect your day to look like?

• Organize and oversee the daily operations of the Customer Care team, ensuring smooth workflows and the achievement of performance goals.
• Coordinate shipment movements, ensuring full compliance with customs procedures and transport regulations.
• Collaborate with customs brokers, border authorities, and other relevant partners to ensure seamless cargo flow and timely resolution of issues.
• Set, monitor, and deliver on key KPIs, including efficiency, service quality, and NPS.
• Oversee payment control processes and proactively prevent debt accumulation.
• Support team members with day-to-day challenges by providing guidance and timely intervention when needed.
• Foster collaboration within the team and across departments, building strong relationships with internal stakeholders and external partners.
• Lead by example by promoting company values, fostering a positive team culture, and encouraging continuous improvement and professional growth.

What do we expect from you?

• Minimum of 2 years of proven leadership experience in the transport or logistics sector.
• Strong knowledge of logistics operations and customs procedures, including an understanding of organizational processes, standards, and services.
• Good command of English, both written and spoken.
• Excellent problem-solving and communication skills.
• Goal-oriented and accountable, with a strong focus on achieving team results.
• Strong organizational and time management skills, with the ability to prioritize effectively.
• Positive, proactive, and adaptable mindset, with openness to change and innovation.
• Ability to motivate, guide, and inspire team members.

Why should you consider us as your next career step?

We always have a challenge for those looking for one. If complex, large-scale, and impactful projects excite you, we might be just the right fit for you. With us, you will enjoy:

Career opportunities:Many of our managers have started in entry-level positions at Girteka Group, and as many as 30% of our colleagues move up the career ladder every year.

Learning and development:We continuously invest in a wide variety of internal and external courses, seminars, mentoring, leadership programs, and offer language courses.

Health and well-being: We care about how our colleagues feel and we offer them comprehensive health insurance. We also foster a community of gym-goers and athletes. You’ll find free fruit and snacks in our kitchenettes and lounges.

Collaborative culture: : We believe that the power of teamwork and social connection enables us to achieve exceptional results. Working in international teams, we strive toward the company’s goals together, sharing experiences and celebrating our joint successes.

Rewards and recognition: Rewards on work anniversary occasions and values-based behavior, days off during your birthday, and holiday gifts are included. Team-building events, various initiatives, and like-minded clubs. Access to exclusive discounts from our partners.

Base monthly salary: From 5350 GEL to 6690 GEL/Monthly (before tax). The specific salary offered will depend on the candidate's experience, competencies displayed and suitability to the requirements of the position.