Customer Care Team Lead

Main Purpose of the Job

We are looking for a Customer Care Team Lead whose primary duties include overseeing the work of a team of technical service representatives, applying specialized technical or product knowledge. The role involves maintaining ongoing relationships with key customers, regularly collaborating with sales staff, and serving as an expert in handling complex queries

What can you expect your day to look like?

• Organize and oversee the daily operations of the Customer Care team, ensuring smooth workflows and the achievement of performance goals.
• Coordinate shipment movements, ensuring full compliance with customs procedures and transport regulations.
• Collaborate with customs brokers, border authorities, and other relevant partners to ensure seamless cargo flow and timely resolution of issues.
• Set, monitor, and deliver on key KPIs, including efficiency, service quality, and NPS.
• Oversee payment control processes and proactively prevent debt accumulation.
• Support team members with day-to-day challenges by providing guidance and timely intervention when needed.
• Foster collaboration within the team and across departments, building strong relationships with internal stakeholders and external partners.
• Lead by example by promoting company values, fostering a positive team culture, and encouraging continuous improvement and professional growth.

What do we expect from you?

• Minimum of 2 years of proven leadership experience in the transport or logistics sector.
• Strong knowledge of logistics operations and customs procedures, including an understanding of organizational processes, standards, and services.
• Good command of English, both written and spoken.
• Excellent problem-solving and communication skills.
• Goal-oriented and accountable, with a strong focus on achieving team results.
• Strong organizational and time management skills, with the ability to prioritize effectively.
• Positive, proactive, and adaptable mindset, with openness to change and innovation.
• Ability to motivate, guide, and inspire team members.

Why should you consider us as your next career step?

Career opportunities

Many of our managers started their careers in entry-level positions at Girteka Group. Every year, around 30% of our colleagues advance to new roles and grow their careers within the company.

Learning and development

We continuously invest in our people through a wide range of internal and external training programs, seminars, mentoring opportunities, leadership development initiatives, and language courses.

Health and well-being

We care about our colleagues’ well-being and provide comprehensive health insurance. We also support an active lifestyle through our community of gym-goers and athletes. In addition, we offer 50% compensation for on-site meals, along with free fruit and snacks available in our office kitchens and lounges.

Collaborative culture

We believe that strong teamwork and meaningful connections lead to exceptional results. Working in international teams, we collaborate toward shared goals, exchange experiences, and celebrate achievements together.

Rewards and recognition

We value and recognize our people through work anniversary rewards, recognition for values-based behavior, and additional benefits. These include a day off on your birthday, holiday gifts, team-building events, employee initiatives, like-minded clubs, and access to exclusive partner discounts.