Customer Care Specialist

Main Purpose of the Job

We are looking for a strategic and results-oriented leader to join our team as a Cutsomer Care Specialist (Logistics Operations). In this role, you will be responsible for managing customer orders end-to-end, communicating updates, resolving issues and ensuring accurate processing while maintaining strong client relationships and supporting operational efficiency. 

This position is based in Tbilisi, Georgia, within Girteka Business Services (GBS) - a shared services center established in 2022 to support Girteka Group’s global expansion. By building a strong talent base in Georgia, GBS enhances Girteka’s operational capabilities across Europe and the Nordics. As part of this fast-growing organization, you will play a key role in driving operational excellence and strengthening our customer service strategy.

What can you expect your day to look like?

•  Receive and process customer orders accurately, from initiation to delivery.
•  Input all relevant order information into internal systems in a timely and precise manner.
•  Monitor order status and proactively communicate shipping and delivery updates to clients.
•  Track payments, follow up on outstanding balances, and take steps to minimize overdue debt.
•  Ensure proper receipt and processing of demurrages, investigate root causes, and implement preventive measures.
•  Analyze operational challenges, propose corrective actions, and work toward long-term solutions.
•  Actively suggest ways to enhance customer care processes and improve service quality

What do we expect from you?

• Fluency in English: Strong verbal and written communication skills in English are essential.
• Experience in Logistics (Preferred): Prior experience in a logistics or transportation environment is considered an advantage.
• Attention to Detail: Ability to maintain accuracy and precision in a fast-paced work setting.
• Strong Teamwork and Collaboration Skills: Willingness to work closely with others to solve problems and achieve goals.
• Proactive Communication and Problem-Solving: Confidence in identifying issues and proposing practical, customer-focused solution

Why should you consider us as your next career step?

Career opportunities

Many of our managers started their careers in entry-level positions at Girteka Group. Every year, around 30% of our colleagues advance to new roles and grow their careers within the company.

Learning and development

We continuously invest in our people through a wide range of internal and external training programs, seminars, mentoring opportunities, leadership development initiatives, and language courses.

Health and well-being

We care about our colleagues’ well-being and provide comprehensive health insurance. We also support an active lifestyle through our community of gym-goers and athletes. Free fruit and snacks available in our office kitchens and lounges.

Collaborative culture

We believe that strong teamwork and meaningful connections lead to exceptional results. Working in international teams, we collaborate toward shared goals, exchange experiences, and celebrate achievements together.

Rewards and recognition

We value and recognize our people through work anniversary rewards, recognition for values-based behavior, and additional benefits. These include a day off on your birthday, holiday gifts, team-building events, employee initiatives, like-minded clubs, and access to exclusive partner discounts.

Base monthly salary

3290 - 3690 GEL Gross. The specific salary offered will depend on the candidate‘s experience, competencies displayed, and suitability to the requirements of the position. The final offer will depend on the candidate’s experience, competencies, and overall fit for the role.