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Customer Care Specialist (Logistics Operations)

Customer Care Specialist (Logistics Operations)

Receives and processes customer orders, inquiries and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Typically requires analysis, judgment, and sensitivity to customer needs and demonstration of high-level product and process knowledge.

Your Responsibilities

  • Start and execute an order.
  • Input all order data into company systems.
  • Keep track of the order and inform the customer about the shipping of cargo.
  • Perform timely payment control and debt prevention.
  • Take care of demurrages: ensure receipt and payment of demurrages, analyze their causes, and initiate preventive actions.
  • Identify problem areas and causes, analyze and plan actions to improve the situation.
  • Provide suggestions for improving and streamlining processes.

Our expectations

  • Fluent in spoken/written English language.
  • Preferable to have work experience in logistics.
  • Attention to details.
  • Ability to work in a team.
  • Problems solving and communication skills.

We Offer

  • Base monthly salary: from 2900 Gel to 3630 Gel GROSS (before tax). The specific salary offered will depend on the candidate‘s experience, competencies displayed, and suitability to the requirements of the position.
  • Learning and development: Participating in internal and external training, seminars, working sessions, mentoring, and management programs.
  • Health and well-being: Health insurance with the possibility of choosing the most relevant program. 
  • Collaborative culture: We believe in the power of teamwork and people connection because we can only create value by achieving results together and supporting career advancement, therefore we have an office-first approach with occasional possibilities to work from home.
  • Rewards and recognition: Rewards on work anniversary occasions, days off during your birthday, and holiday gifts are included. Team-building events, various initiatives, and like-minded clubs.
Location: 

Tbilisi, GE

Job Function:  Customer Care
Job Type:  Full-Time
Level of Experience:  Specialist
Minimum Salary (Gross):  2900
Maximum Salary (Gross):  3630
Currency:  GEL
Onsite/Remote:  Onsite
Posted Date:  23 Oct 2024

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