Customer Care Specialist (Logistics Operations)

Customer Care Specialist (Logistics Operations)

Receives and processes customer orders, inquiries and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Typically requires analysis, judgment, and sensitivity to customer needs and demonstration of high-level product and process knowledge.

Your Responsibilities

• Start and execute an order.
• Input all order data into company systems.
• Keep track of the order and inform the customer about the shipping of cargo.
• Perform timely payment control and debt prevention.
• Take care of demurrages: ensure receipt and payment of demurrages, analyze their causes, and initiate preventive actions.
• Identify problem areas and causes, analyze and plan actions to improve the situation.
• Provide suggestions for improving and streamlining processes.

Our expectations

• Fluent in spoken/written English language.
• Preferable to have work experience in logistics.
• Attention to details.
• Ability to work in a team.
• Problems solving and communication skills.

We Offer

• Base monthly salary: from 2900 Gel to 3630 Gel GROSS (before tax). The specific salary offered will depend on the candidate‘s experience, competencies displayed, and suitability to the requirements of the position.
• Learning and development: Participating in internal and external training, seminars, working sessions, mentoring, and management programs.
• Health and well-being: Health insurance with the possibility of choosing the most relevant program. 
• Collaborative culture: We believe in the power of teamwork and people connection because we can only create value by achieving results together and supporting career advancement, therefore we have an office-first approach with occasional possibilities to work from home.
• Rewards and recognition: Rewards on work anniversary occasions, days off during your birthday, and holiday gifts are included. Team-building events, various initiatives, and like-minded clubs.