Customer Care Specialist (Logistics Operations)

Main Purpose of the Job

Receives and processes customer orders, inquiries and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Typically requires analysis, judgment, and sensitivity to customer needs and demonstration of high-level product and process knowledge.

What can you expect your day to look like?

Manage the Full Order Process: Receive and process customer orders accurately, from initiation to delivery.

Ensure Accurate Data Entry: Input all relevant order information into internal systems in a timely and precise manner.

Keep Customers Informed: Monitor order status and proactively communicate shipping and delivery updates to clients.

Oversee Payments and Prevent Debt: Track payments, follow up on outstanding balances, and take steps to minimize overdue debt.

Handle and Analyze Demurrages: Ensure proper receipt and processing of demurrages, investigate root causes, and implement preventive measures.

Identify and Solve Issues: Analyze operational challenges, propose corrective actions, and work toward long-term solutions.

Drive Continuous Improvement: Actively suggest ways to enhance customer care processes and improve service quality

What do we expect from you?

Fluency in English: Strong verbal and written communication skills in English are essential.

Experience in Logistics (Preferred): Prior experience in a logistics or transportation environment is considered an advantage.

Attention to Detail: Ability to maintain accuracy and precision in a fast-paced work setting.

Strong Teamwork and Collaboration Skills: Willingness to work closely with others to solve problems and achieve goals.

Proactive Communication and Problem-Solving: Confidence in identifying issues and proposing practical, customer-focused solution

Why should you consider us as your next career step?

Career opportunities: you will be able to grow along with us and create the career of your dreams.
Learning and development: you will be able to grow by implementing interesting projects and by participating in internal and external training, seminars, and working sessions;
Health and well-being: our company provides all the employees with health insurance;
Rewards and recognition: you will enjoy a day off during your birthday. We regularly organize team-building events as well as encourage various initiatives and like-minded clubs;

Collaborative culture: We believe in the power of teamwork and people connection because we can only create value by achieving results together and supporting career advancement;

Base monthly salary: 3110 - 3880 GEL Gross. The specific salary offered will depend on the candidate‘s experience, competencies displayed, and suitability to the requirements of the position.