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Customer Care Specialist (Logistics Operations)

We create responsible logistics for an exciting future! Our strategic dream is to become a leader in the logistics sector in Europe by 2026. This ambitious goal makes our daily work even more meaningful and inspires us to surpass ourselves. Together, by creating a modern and advanced international company, we foster an open and friendly corporate culture where everyone is treated with respect. Join the Girteka Group and take the lead of your career with the company that is setting impressive possibilities to grow.

Main Purpose of the Job

Receives and processes customer orders, inquiries and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Typically requires analysis, judgment, and sensitivity to customer needs and demonstration of high-level product and process knowledge.

What can you expect your day to look like?

Manage the Full Order Process: Receive and process customer orders accurately, from initiation to delivery.

Ensure Accurate Data Entry: Input all relevant order information into internal systems in a timely and precise manner.

Keep Customers Informed: Monitor order status and proactively communicate shipping and delivery updates to clients.

Oversee Payments and Prevent Debt: Track payments, follow up on outstanding balances, and take steps to minimize overdue debt.

Handle and Analyze Demurrages: Ensure proper receipt and processing of demurrages, investigate root causes, and implement preventive measures.

Identify and Solve Issues: Analyze operational challenges, propose corrective actions, and work toward long-term solutions.

Drive Continuous Improvement: Actively suggest ways to enhance customer care processes and improve service quality

What do we expect from you?

Fluency in English: Strong verbal and written communication skills in English are essential.

Experience in Logistics (Preferred): Prior experience in a logistics or transportation environment is considered an advantage.

Attention to Detail: Ability to maintain accuracy and precision in a fast-paced work setting.

Strong Teamwork and Collaboration Skills: Willingness to work closely with others to solve problems and achieve goals.

Proactive Communication and Problem-Solving: Confidence in identifying issues and proposing practical, customer-focused solution

Why should you consider us as your next career step?

Career opportunities: you will be able to grow along with us and create the career of your dreams.
Learning and development: you will be able to grow by implementing interesting projects and by participating in internal and external training, seminars, and working sessions;
Health and well-being: our company provides all the employees with health insurance;
Rewards and recognition: you will enjoy a day off during your birthday. We regularly organize team-building events as well as encourage various initiatives and like-minded clubs;

Collaborative culture: We believe in the power of teamwork and people connection because we can only create value by achieving results together and supporting career advancement;

Base monthly salary: 3110 - 3880 GEL Gross. The specific salary offered will depend on the candidate‘s experience, competencies displayed, and suitability to the requirements of the position.

Location: 

Tbilisi, GE

Job Function:  Customer Care
Job Type:  Full-Time
Level of Experience:  Specialist
Minimum Salary (Gross):  3110
Maximum Salary (Gross):  3880
Currency:  GEL
Onsite/Remote:  Onsite
Posted Date:  8 Jul 2025

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