Customer Care Specialist (Logistics Operations) - French Speaking

Customer Care Specialist (Logistics Operations) - French Speaking

Receives and processes customer orders, inquiries and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Typically requires analysis, judgment, and sensitivity to customer needs and demonstration of high-level product and process knowledge.

Your Responsibilities

• Start and execute an order.
• Input all order data into company systems.
• Keep track of the order and inform the customer about the shipping of cargo.
• Perform timely payment control and debt prevention.
• Take care of demurrages: ensure receipt and payment of demurrages, analyze their causes, and initiate preventive actions.
• Identify problem areas and causes, analyze and plan actions to improve the situation.
• Provide suggestions for improving and streamlining processes.

Our expectations

• Fluent in spoken/written English and French languages.
• Preferable to have work experience in logistics.
• Attention to details.
• Ability to work in a team.
• Problems solving and communication skills.

We Offer

Career opportunities: you will be able to grow along with us and create the career of your dreams.
Learning and development: you will be able to grow by implementing interesting projects and by participating in internal and external training, seminars, and working sessions;
Health and well-being: our company provides all the employees with health insurance;
Rewards and recognition: you will enjoy a day off during your birthday. We regularly organize team-building events as well as encourage various initiatives and like-minded clubs;

Collaborative culture: We believe in the power of teamwork and people connection because we can only create value by achieving results together and supporting career advancement;

Base monthly salary: The specific salary offered will depend on the candidate‘s experience, competencies displayed, and suitability to the requirements of the position.