Customer Care Expert

Main Purpose of the Job

What can you expect your day to look like?

• Initiate and execute customer orders, accurately entering all order data into the systems;
• Analyze customer Key Performance Indicators (KP|s) data to identify areas for improvement and implement preventive actions;
• Manage damages, analyze causes, and work to minimize costs and prevent repeated damages;
• Collaborate with colleagues and clients to ensure the progress of transportation is communicated effectively and problems are resolved;
• Administrate additional costs incurred during transportation;
• Participate proactively in process improvement projects and strategic initiatives;
• Coordinate order execution with various departments and units within the company, including travel planning, transport, and expedition;
• Handle downtime, ensuring timely receipt and payment and initiating preventive actions;
• Support colleagues in complicated cases and handle complex situations;
• Substituting colleagues when necessary;
• Assist in training new team members and ensure a smooth induction process;
• Assist the Team Lead with their daily responsibilities and act as a substitute when needed;
• Comply with lawful instructions and perform other non-permanent tasks as assigned.

What do we expect from you?

• Work experience in a role related to order coordination;
• Minimum of 2 years of experience in customer care at Girteka
• Demonstrated ability to train others, with positive feedback from new team members;
• Strong communication and problem-solving skills;
• Initiative, adaptability to change, and a constant desire to improve;
• Excellent attention to detail and responsibility;
• Strong time management and organizational skills;
• Ability to work independently and make decisions;
• Good team collaboration skills;
• Capability to substitute for your direct manager when required

Why should you consider us as your next career step?

We always have a challenge for those looking for one. If complex, large-scale, and impactful projects excite you, we might be just the right fit for you. With us, you will enjoy:

Career opportunities:Many of our managers have started in entry-level positions at Girteka Group, and as many as 30% of our colleagues move up the career ladder every year.

Learning and development:We continuously invest in a wide variety of internal and external courses, seminars, mentoring, leadership programs, and offer language courses.

Health and well-being: We care about how our colleagues feel and we offer them comprehensive health insurance. We also foster a community of gym-goers and athletes.You’ll find free fruit and snacks in our kitchenettes and lounges.

Collaborative culture: : We believe that the power of teamwork and social connection enables us to achieve exceptional results. Working in international teams, we strive toward the company’s goals together, sharing experiences and celebrating our joint successes.

Rewards and recognition: Rewards on work anniversary occasions and values-based behavior, days off during your birthday, and holiday gifts are included. Team-building events, various initiatives, and like-minded clubs. Access to exclusive discounts from our partners.